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CTI
Last modified: Friday, September 07, 2001 

Short for computer-telephony-integration, which refers to systems that enable a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Today's CTI systems are quite sophisticated and can handle all sorts of incoming and outgoing communications, including phone calls, faxes, and Internet messages.

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Sponsored listings

UCN: CTI System - Supplement your phone system with affordable database integration, self-service IVR and more.

Plum Voice Portals: Interactive Voice Response (IVR) - CTI company providing VoiceXML IVR systems and software for XML-based IVR integration, speech recognition and text-to-speech synthesis.

VTI Connect: Computer Telephony Integration - Offers new and refurbished telephone equipment, telephone systems, and voicemail systems from Avaya, Nortel, Lucent, Toshiba, Panasonic and more.


For internet.com pages about CTI . Also check out the following links!

Related Links

CTI, IVR, and CallCenter resources 
A comprehensive directory with more than 600 links to industry sites and CTI information sources as well as Voice over Frame Relay, Voice over Internet and telephony standards pages.

Choosing a CTI server
This white paper, from SCO, contains information on choosing a computer telephony server.

CTI articles from LAN Times
LAN Time special report (July 1996) on the CTI benefits and development tools.

The Enterprise Computer Telephony Forum (ECTF)
The ECTF is an industry organization formed to foster an open, competitive market for Computer Telephony Integration (CTI) technology. Their site offers membership information, news, events, and information on their computer telephone framework and technical implementations.

Voice Integrators home page
Offers information on Voice Integrators' computer telephony integration and integrated voice response technology products, solutions, and services.

Sponsored listings

AMCAT: Call Center CTI Solution - Offers Call Center computer telephony with predictive dialers, VOIP, ACD, IVR, workforce management software and multimedia contact.

Amcom Software, Inc: Computer Telephony Integration - Provides computer telephony integration & directory database software, paging & messaging, speech recognition, web interface, on call, other options.

KnowledgeStorm: CTI for Call Centers IT Solutions - Business technology search site offering software, service, reseller and hardware information on thousands of IT solutions.

InsideSales: CRM Software - Web-based customer relationship management software with the leads, sales, marketing, and service automation suite including case management.

Hoover's: CTI Industries Corp. Company Research - Find information on Cti Industries Corporation. with operations and products, financials, officers, competitors and more at Hoover's.

related categories

Telecommunications

related terms

IVR

telephony


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